Accessibility Statement
We want everyone to be able to use this site, including people using screen readers, keyboards or magnification. Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.
What we have done
- Pages use semantic headings, landmarks and a skip link to the main content.
- Every interactive element can be reached and used with a keyboard, and has a clearly visible focus outline.
- Text and buttons are designed to meet AA contrast ratios, and navigation and call controls are at least 44 pixels tall.
- Images carry descriptive alternative text, and we set image dimensions so layouts don’t jump.
- Animation is limited to gentle movement and is switched off for visitors who ask their device to reduce motion.
- Body text is set at a comfortable size and line spacing, with a reading width that avoids very long lines.
- Every call button is a standard telephone link, so a phone, a screen reader or a voice assistant can dial it directly.
Calling is the main way to reach us
Our service is built around a phone call, which some visitors find harder than a form. If a phone call is difficult for you, ask a family member, carer or relay service to place it for you, and tell the dispatcher at the start of the call so they can allow extra time.
Known limits
We have not yet had a formal accessibility audit, so we cannot promise full conformance. We are always improving, and we may not have caught everything. Some third-party content, such as fonts and photographs loaded from outside services, is outside our direct control.
Report a problem
If something on this site is hard to use, call (833) 700-2682, say you’re reporting an accessibility problem, and describe the page and what went wrong. We’ll take it seriously and aim to fix it quickly.